Privacy policy

1. Who we are and what this policy covers

ShowFile Pro is operated by Vestia Technologies Corp., an Ontario, Canada corporation. This policy covers the ShowFile Pro website, presentation-checking application, email-updates signup, field-report receiver and support communications.

It does not cover the privacy practices of a customer, employer, event producer or AV company that gives you access to ShowFile Pro or separately receives files from you.

2. Information we collect

Presentation files and show settings

Presentation files are read locally by your browser. ShowFile Pro does not upload or store the files, filenames, slide content, show name, rig name, scanned font names or imported font inventory. Show settings and results remain in the current browser session. The only information that leaves the session is information you deliberately export or include in the optional field report described below.

Optional field reports

After a crew check, you may choose to tell us whether the result matched what happened. A field report may contain:

• a random report identifier, date, app version, and coarse browser and operating-system labels;
• general rig choices such as playback application, aspect ratio, resolution ceiling, frame-rate setting, font-inventory type and the number of font names in that inventory;
• file type, byte size, slide or page count, aspect ratio, and technical media properties;
• finding counts, severities and stable rule identifiers;
• the issue category, operational impact, selected finding, and an optional description you type.

The automatic fields do not include presentation files, filenames, slide content, show or rig names, font names, media filenames, email addresses or account identifiers. Your optional description is sent exactly as typed, so please do not put client names, personal information or confidential slide content in it.

Optional email updates

If you sign up for ShowFile Pro updates, we collect the email address you enter, your consent selection and the time of your submission through Google Forms. We use that information to send occasional product news and early-access updates and to keep a record of your consent. We do not add you to the updates list just because you send feedback or a field report.

Website visits

We do not currently add analytics, advertising pixels or marketing cookies. Our hosting provider, Cloudflare, processes ordinary network information needed to deliver and protect the website, which may include IP address, request time, requested URL, device or browser information, routing data and security signals.

Email and direct communications

If you email us, we receive the information your email service sends, such as your name, email address, message, attachments and message metadata. Do not send presentation files or confidential client material unless we specifically ask for them and you have authority to do so.

3. How we use information

We use the information described above to:

• operate, secure and troubleshoot the website and field-report receiver;
• understand false alarms, missed issues and the operational impact of findings;
• improve validation rules, wording and product decisions;
• send updates to people who signed up and maintain consent and unsubscribe records;
• respond to support, feedback, access and privacy requests;
• prevent abuse and comply with legal obligations.

We do not sell personal information. We do not use field reports for targeted advertising or automated decisions about people.

4. Consent and choice

Field reporting is optional. The app shows what is included before you send a report. You may continue using the local presentation checks without sending one. If sending fails, the app may download the same diagnostic to your device instead; nothing is sent unless you later choose to share that file.

Email updates are also optional. The signup form requires an affirmative consent selection. You can unsubscribe at any time by replying to an update or emailing support@showfilepro.com. Withdrawal does not require us to undo processing that was lawful before the withdrawal.

5. Service providers and disclosures

We use service providers only as needed to operate ShowFile Pro:

• Cloudflare hosts and protects the public website, supplies the app's JSZip library through cdnjs, and may process network and security logs. Cloudflare privacy policy.
• Google Workspace, Forms, Apps Script and Sheets receive optional email signups and field reports and store them in separate private Sheets controlled by ShowFile Pro. Google may process request and device information, including IP address, under its policies. Google privacy policy.
• Email providers process messages when you contact us by email or receive an update.

These providers may process information outside Canada, including in the United States, where it can be subject to the laws of that jurisdiction. We may also disclose information when required by law or when reasonably necessary to protect rights or safety or investigate abuse.

6. Retention

We generally keep raw field reports and support messages for no longer than 24 months, unless a longer period is reasonably needed to resolve an issue, meet a legal obligation, establish or defend a legal claim, or investigate abuse. We may keep statistics and rule-performance summaries that no longer identify an individual or organization.

We keep email signup and consent records while you are subscribed. After you unsubscribe, we remove your address from the active list and retain the minimum record needed to respect your request and demonstrate consent history. Presentation files and local show sessions are not retained by ShowFile Pro. Hosting and service-provider logs follow the applicable provider's retention practices.

7. Safeguards

We use reasonable administrative, technical and organizational safeguards appropriate to the information we hold. Field reports and email signups are stored in separate restricted Google Sheets. The field-report receiver validates the expected schema and limits report size. No online system is completely secure, so we cannot promise absolute security.

8. Access, correction and deletion

You may ask whether we hold personal information about you and request access, correction or deletion, subject to legal exceptions. Because field reports are intentionally collected without names or accounts, we may be unable to connect a report to you unless you provide its report identifier or enough detail to locate it.

You may also raise a concern about our privacy practices. We will verify requests as reasonably necessary and respond within the time required by applicable law. If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada or another regulator with jurisdiction.

9. Changes to this policy

We may update this policy as the service changes. We will post the revised policy here and change the effective date. If a change materially affects how we use information already collected, we will provide additional notice when required.